Kimberly Hernandez

Our downstairs bathroom pipe burst and caused water damage, but the adjuster treated us like we did something wrong. She argued the damage looked pre-existing and initially denied parts of our claim. We had to prove that the leak was sudden and not due to neglect. Eventually, after much stress, the insurance paid for repairs minus some mold remediation she refused to cover. Her lack of empathy and the hassle she gave us made this a terrible experience.

Kimberly handled our mold damage claim in the attic. She was polite and did approve the basic remediation and repair, but only after a lot of documentation. The process was neither fast nor easy – we had to negotiate to get coverage for some mold testing. In the end, the major items were covered and our attic is clean now, but we felt like we had to work hard to justify every penny. An average experience overall.

We had a small kitchen fire and Kimberly Hernandez was the adjuster on our claim. She was polite and did an okay assessment. The claim took some time but she covered most of the repairs. Overall it wasn't great or terrible – just a fair job in handling our fire claim.

Kimberly handled our bathroom leak claim with mixed results. She acknowledged the water damage but only approved minimal repairs. We had to pay out of pocket to fix everything properly. Communication was better than some adjusters, but the settlement was lacking.